VYBE Creative Media

Privacy Policy

Effective Date: 20/09/2026

VYBE Creative Media we respects your privacy and is committed to protecting the personal information you provide when using our website, services, and communication channels.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

Depending on how you interact with VYBE, we may collect the following information:

• Full name

• Business or company name

• Email address

• Telephone/mobile number

• Billing and payment information

• Address or business location

• Social media account information

• Website and domain information

• Project-related information and requirements

• Images, videos, logos, documents, and other files provided by the client

• Messages and communications sent to us

• Information submitted through website forms

• Technical information such as IP address, browser type, device type, and website usage information

We only collect information that is reasonably necessary for providing our services, communicating with clients, processing payments, or improving our services.

2. How We Collect Information

We may collect information when you:

• Contact us directly

• Submit an inquiry or contact form through our website

• Request a quotation

• Purchase or book a service

• Make a payment

• Provide information during a project

• Communicate with us through email, phone, WhatsApp, or social media

• Visit or interact with our website

3. How We Use Your Information

We may use collected information to:

• Respond to inquiries and requests

• Provide and manage our services

• Prepare quotations, invoices, and agreements

• Process payments

• Communicate with clients regarding projects

• Deliver creative and digital services

• Manage website and social media projects

• Provide customer support

• Improve our website, services, and customer experience

• Maintain business and financial records

• Prevent fraud, misuse, or unauthorized activity

• Comply with applicable legal and regulatory requirements

4. Client Content and Project Materials

When you provide VYBE with photographs, videos, logos, documents, brand information, social media credentials, website access, or other project materials, we use them only as reasonably necessary to provide the agreed services.

Clients are responsible for ensuring that they have the necessary rights and permissions to provide such materials to VYBE.

5. Sharing of Information

VYBE does not sell or rent your personal information to third parties.

We may share information with trusted third parties where reasonably necessary to provide our services, including:

• Payment processors and financial institutions

• Website hosting and domain providers

• Cloud storage and file-transfer services

• Advertising and social media platforms

• Software and technology providers

• Professional service providers

• Government authorities or regulatory bodies where legally required

Third-party service providers may process information according to their own privacy policies and terms.

6. Social Media and Advertising Platforms

When VYBE manages social media or digital advertising campaigns on behalf of a client, information may be processed through platforms such as Facebook, Instagram, TikTok, Google, YouTube, or other relevant third-party platforms.

The privacy practices of those platforms are governed by their respective privacy policies.

VYBE does not control how independent third-party platforms process information.

7. Website Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and support analytics or marketing activities.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Website Analytics

We may use analytics and similar tools to understand how visitors use our website, including information such as pages visited, approximate location, device type, browser type, and general usage patterns.

This information helps us improve our website and services.

9. Payment Information

Where payments are made through third-party payment providers, payment information may be processed directly by the relevant payment provider.

VYBE generally does not store complete payment card details such as full card numbers, CVV numbers, or passwords.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with applicable legal requirements.

The retention period may vary depending on the type and purpose of the information.

12. Client Access Credentials

Where clients provide passwords, login credentials, API keys, social media access, website access, or similar information for service delivery, VYBE will use such information only for the agreed business purpose.

Clients are encouraged to use secure access methods and to change passwords or revoke access when services are completed or no longer required.

13. Third-Party Websites

Our website or communications may contain links to third-party websites, platforms, or services.

VYBE is not responsible for the privacy practices, content, security, or policies of third-party websites.

Users should review the privacy policies of those third parties before providing personal information.

14. Children’s Privacy

Our services are primarily intended for businesses, organizations, and general users. We do not knowingly collect personal information from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.

15. Your Privacy Rights

Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:

• Request information about personal data we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally applicable

• Withdraw consent where processing is based on consent

• Raise concerns regarding the use of your personal information

Certain information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

16. Changes to This Privacy Policy

VYBE Creative Media may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The updated version will be published on our website with the revised “Last Updated” date.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our official communication channels.

VYBE Creative Media
Website: vybecreativemedia.lk
Email: [Insert Official Email]
Phone: [Insert Official Contact Number]
Location: Sri Lanka

18. Applicable Law

This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of Sri Lanka, including applicable data protection and privacy requirements.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.